Privacy Policy

This “Confidentiality Agreement It is concluded between BHLC MEDICAL TOURISM (company) and the Service Receiver (client).

Within the scope of the Personal Data Protection Law, the Company collects, processes and stores the data belonging to the Clients as3 the data controller for the period stipulated in the relevant legislation.

Images of the clients before and after the surgery can be used in the company's promotional campaigns and visuals after necessary anonymization.

(The Company's Personal Data processing policy and disclosure text can be found in the annex at the end of this text).

Data Controller Information:
BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY

Address: İsmet Kaptan, Şair Eşref Blv. Möntro İş Merkez 35/1k Kat 7 Daire 84, 35210 Konak / İzmir

BHLC Medical Tourism Company is a medical tourism company that recommends health service providers (doctors and health institutions) in its portfolio to its Clients upon their request; It is a health tourism company that mediates the Clients to receive the medical treatment services and services they want in the health institution of their choice. No medical treatment is provided within the Company.

This text sets out the terms and conditions of the domestic and international health care packages that Clients will receive through the Company.
Please read these terms and conditions before receiving services from BHLC Medical Tourism Company. The terms and conditions in the text are binding for both parties, the service recipient (client) and the service provider (BHLC Medical Tourism), and regulate the responsibilities of the parties. You are deemed to have accepted the terms and conditions in this text in any agency service agreement you will make with BHLC Medical Tourism Company.
BHLC Medical Tourism may update and change these “Terms and Conditions” at any time. The changes will be published on the company's website on the date of implementation and the text will be updated. Users are required to visit the web page to check the updated information before obtaining services.

1-DEFINITIONS
BHLC Medical Tourism: Hereinafter referred to as the “Company”.
Client: The person who applies to the Company for health service tourism purposes.
Health Service Provider: Doctor or Healthcare Organization.
Health Service Package: Hotel, Transfer, Translator, Insurance, etc. (According to the package content; the service contract received may vary.)
Treatment: All medical treatments and surgeries decided by the Client as a result of his/her preference and request.

PURPOSE AND SCOPE OF THE POLICY

In order to comply with the Personal Data Protection Law No. 6698 (“KVKK”) published in the Official Gazette dated 07.04.2016 and numbered 29677 and the relevant legal regulations, the procedures and principles adopted by our company have been prepared within the scope of the article titled “Obligation of the Data Controller to Inform”regulated in Article 10 of the KVKK, and our company employees have been informed about this process.

We would like to explain our practice regarding the personal data processed in our records, whether they are our customers or our employees, whether they are our customers or our employees, whether obtained virtually over the internet or as a result of face-to-face meetings with our company employees, with this “Clarification Text”.

For this purpose, with this “Clarification Text”, within the framework of Article 11 of the KVKK titled "Rights of the Data Subject ”; we would like to provide information about the purpose for which your personal data will be processed, to whom and for what purpose your processed personal data can be transferred, the method and legal reason for collecting your personal data and your other rights listed in Article 11 of the KVKK

DEFINITIONS
Explicit Consent : Consent on a specific subject, based on information and expressed with free will.

Anonymization : Making personal data impossible to be associated with an identified or identifiable natural person under any circumstances, even by matching with other data.

Personal Data : Any information relating to an identified or identifiable natural person.

Processing of Personal Data: Any operation performed on personal data such as obtaining, recording, storing, preserving, modifying, reorganizing, disclosing, transferring, taking over, making available, classifying or preventing the use of personal data in whole or in part, automatically or, provided that it is part of any data recording system, non-automatic means.

Personal Data Owner: The natural person whose personal data is processed.

Sensitive Personal Data: Data relating to race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures, and biometric and genetic data are personal data of special nature.

Data Controller : The natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system.

III. GENERAL PRINCIPLES REGARDING THE PROCESSING OF PERSONAL DATA:

BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY accepts and undertakes that it processes your personal data within the scope of this Policy in accordance with the following principles listed in Article 4 of the KVK Law:

a) Compliance with the law and honesty rules.
b) Being accurate and up-to-date when necessary.
c) Being processed for specific, explicit and legitimate purposes.
ç) Being relevant, limited and proportionate to the purpose for which they are processed.
d) Being retained for the period stipulated in the relevant legislation or required for the purpose for which they are processed.

PURPOSE OF PROCESSING PERSONAL DATA:

Due to the services provided by BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY; both due to the regulations of the Tourism and Revenue Administration and other relevant institutions and the contracts we have concluded; your verbal, written or electronic personal data are collected and processed. Your personal data will be used in order to provide services related to the fields of activity of our company and to increase the quality of these services, to fulfill the sales, marketing and other activities of our company, to comply with information storage, reporting and information obligations. In addition, your personal data may also be used within the scope of studies such as "Customer Relationship Management Practices ” to be carried out for sales and marketing activities and to increase the quality of our services we offer to you.

With the intention to use the services of our company;

When you use our 24/7 emergency support line or our website,

When you visit our company, our website or our social media channels / channels,

When you participate in trainings, seminars or organizations organized by our Company, your personal data may be processed.

Your personal data obtained from you with your consent or pursuant to other reasons of lawfulness stated in the Laws of the Republic of Turkey;

In order for our business units to carry out the necessary work to benefit you from the products and services offered by our Company;

Customizing and recommending the products and services offered by our Company according to your tastes, usage habits and needs;

Ensuring the legal and commercial security of our Company and the persons who have a business relationship with our Company (administrative operations for communication carried out by our Company, ensuring the physical security and control of the Company's locations, business partner/customer/supplier (authorized or employees) evaluation processes, legal compliance process, financial affairs, etc.);

Improving the quality of the services provided by our Company and developing our quality policy;

To be able to process the data obtained together with your personal data, preferences, transactions and browsing time in the relevant channels when you log in with your username and password from the channels offered by our Company to its customers or their customers/participants/employees to receive information, requests and feedback due to its field of activity, in order to provide you with the information and services you have requested;

To inform you about the information, events and services you will request from our Company;

Determining and implementing our Company's commercial and business strategies;

Ensuring the execution of our Company's human resources policies and;

In case it is explicitly stated in the legislation or if necessary; for the purposes of fulfilling a legal obligation determined by the legislation, within the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVKK, it may be processed by our Company and its related companies/organizations and other real and/or legal persons specified in Article (C) below.

TRANSFER OF PERSONAL DATA:
BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY will not use your private / general personal data collected without your explicit consent, except for the purposes stated above, and will not share or transfer it to third parties other than legal obligations and official institutions / organizations.
Our company will only use your personal data in question; based on the explicit consent of the customers or in other cases stipulated in Article 5 / f.2 of the KVKK, especially the Law No. 1618 on Travel Agencies and the Association of Travel Agencies and the Travel Agencies Regulation prepared on the basis of this law. In other cases stipulated in Article 5/f.2 of the KVKK, in order to provide value-added services, opportunities and possibilities to our customers and to increase the quality of service, with our affiliates and direct or indirect subsidiaries and joint ventures in Turkey or abroad, or with public institutions or organizations authorized to request this data as required by a legal obligation, and with institutions, suppliers, authorized dealers / dealers / business partners in Turkey or abroad that we have contracted with due to our activities, provided that adequate measures are taken.
CONDITIONS OF COLLECTION AND PROCESSING OF PERSONAL DATA:
Although your personal data may vary depending on the services, products or commercial activities provided by BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY; It may be collected verbally, in writing or electronically by automatic or non-automatic methods, offices, branches, website, social media channels, mobile applications and similar tools.
As long as you benefit from the products and services of our Company, your personal data may be processed by creating and updating.
The collected data are deleted, destroyed or anonymized by our data processor. Necessary administrative and technical measures are taken to prevent the data from being stored after the required period of time.
In the applicable legislation, the cases listed below are the cases where your data can be processed by our organization without obtaining explicit consent:
It is mandatory for the protection of the life or physical integrity of the person who is unable to disclose his consent due to actual impossibility or whose consent is not legally valid,
Provided that it is directly related to the establishment or performance of a contract, it is mandatory to process the personal data of the parties to the contract.
It is mandatory for the data controller to fulfill its legal obligation,
It has been made public by the data subject himself/herself,
Data processing is mandatory for the establishment, exercise or protection of a right.
VII. SECURITY AND DISPOSAL OF PERSONAL DATA:
As BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY, it fulfills the technical and administrative measures deemed necessary within the framework of the necessary technological infrastructure in order to ensure the preservation and security of your private / general qualified personal data that we process within the framework of company activities for a period of time in accordance with the KVKK and the relevant legislation; In this direction, it carries out the necessary audits by taking measures against data breach, unauthorized access, data loss, unauthorized modification of data and other threats.
In this context, we identify existing risks and threats, train our employees on awareness activities, determine policies and procedures regarding personal data security, ensure personal data minimization, and create the necessary confidentiality agreements with data processors; In order to ensure cyber security, we use firewalls and up-to-date anti-virus programs, configure our existing software and hardware, perform software updates and audits; ensure the security of physical and electronic media containing personal data, and take necessary measures to prevent unauthorized breaches of your data security by unauthorized persons through key management, access logs, user account management, penetration control and encryption methods.
In addition, the employees within our company undertake that they will not disclose the personal data they have learned to anyone in violation of the provisions of the KVKK and that they will not use it for purposes other than processing, and that this obligation will continue after leaving the job.
Your personal data processed for the stated purposes will be deleted, destroyed or continued to be used by anonymizing your personal data when the purpose that requires processing according to Article 7 / f.1. of the KVKK disappears and / or the statute of limitations that we are obliged to process your data in accordance with the legislation expires.

VIII. RIGHTS OF THE PERSONAL DATA OWNER:
As BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY, we believe that the person concerned has the right to be enlightened and to obtain his/her consent before the processing, recording and transfer of his/her personal data, and then has the right to determine the fate of his/her data.
In this context, if you submit your legal requests regarding your rights as personal data owners to our Company by the methods set out below in this text; Our Company will conclude free of charge within thirty days at the latest, depending on the nature of the request.
Regarding the personal data processed within the scope of our Company's activities, the data owner, within the framework of your rights listed in Article 11 of the KVVK, by applying to our Company;
a) Learn whether their personal data is being processed,
b) Request information if personal data has been processed,
c) To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
d) To know the third parties to whom personal data are transferred domestically or abroad,
e) In case personal data is incomplete or incorrectly processed; to request their correction,
f) To request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
g) Request notification of the transactions made pursuant to subparagraphs (d) and (e) to third parties to whom personal data are transferred,
h) To object to the occurrence of a result to the detriment of the person himself/herself by analyzing the processed data exclusively through automated systems,
i) In case of damage due to unlawful processing of personal data, it has the right to demand compensation for the damage.

TO MAKE A REQUEST IN ACCORDANCE WITH THE LAW ON THE PROTECTION OF PERSONAL DATA:
Pursuant to paragraph 1 of Article 13 of the KVKK, you can submit your request to our Company with the method(s) determined/to be determined by the Personal Data Protection Board.
Alternatively, if you wish, you may also submit your application to our Company in writing.
You can contact us by sending an e-mail to info@bhlcmedical.com.tr in order to exercise these rights under Article 11 of Law No. 6698.
Rights regarding personal data can only be exercised with respect to the data belonging to the individuals themselves. Requests regarding the data of persons other than the person who filled out the form and attached official documents identifying you will not be taken into consideration. Even when data deletion requests are fulfilled, we inform you that we are obliged to share the data with the official authorities if requested by the official authorities.

The consumer was informed before the trip in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Package Tour Contracts dated 14.01.2015, the Health Service Package (Brochure) in Annex 1 was given, the Tour Registration Form in Annex 2 was prepared and this contract was arranged under the following conditions.

The buyer accepts and declares that he/she is informed about the basic characteristics of the goods/services subject to sale, sales price, payment method, delivery conditions, etc., all preliminary information about the goods/services subject to sale and the right of "withdrawal", that he/she confirmed this preliminary information electronically and then ordered the goods/services in accordance with the provisions of this contract.

PARTIES AND SUBJECT

On one side, the BHLC Medical Tourism Company travel agency (to be referred to as the company in the contract) with a TURSAB Class A document numbered 7876 and approved by the Ministry of Culture and Tourism, and on the other side, the tour participant (to be referred to as the client in the contract) whose name, surname and other personal information are included in the “Tour Registration Form”, which is an integral part of this contract, have signed a package tour contract regarding the provision of the service specified in the Health Service Package (Brochure) and Tour Registration Form, in accordance with the terms and conditions expressly written herein. By signing this contract, the participant is deemed to have accepted all tour and travel conditions of the company as they are.

SPECIFICATIONS OF THE SERVICE AND PLACE OF PERFORMANCE

According to this contract made between the company and the client, the agency has accepted by both parties that it is an integral part and an inseparable part of this contract and that it is specific to this contract and that it will provide the services specified in the total price of the travel program that is an inseparable part of this contract, and the client has accepted, declared and undertaken to fulfill the written obligations in this contract and its annexes. Since the special price conditions, special conditions and commitments included in the contract and travel program are, in a sense, a complementary and inseparable part of this contract, the validity of the rules of the main contract, which all the conditions and contents written in this form and travel program refer to this main contract, has been accepted by the parties. The basic characteristics of the service to be provided by the company and information regarding other services are given to the client before the travel and the client has already accepted and undertaken to receive services within this program. With this sentence, the client accepts and undertakes that this contract and its annexes are a package tour contract in accordance with the relevant legislation.

TERMS AND CONDITIONS

BHLC Medical Tourism Company is a health tourism company that recommends health service providers (doctors and health institutions) in its portfolio to its Clients upon their requests; and mediates the Clients to receive the medical treatment services and services they want in the health institution of their choice. No medical treatment is applied within the Company.

This text determines the terms and conditions of the domestic and international health service packages that Clients will receive through the Company.

Please read these terms and conditions before receiving service from BHLC Medical Tourism Company. The terms and conditions in the text are binding for both parties, the service recipient (client) and the service provider (BHLC Medical Tourism), and regulate the responsibilities of the parties. You are deemed to have accepted the terms and conditions in this text in any agency service agreement you will make with BHLC Medical Tourism Company.

BHLC Medical Tourism may update and change these “Terms and Conditions” at any time. Any changes to be made will be published on the Company’s website on the date they are put into effect, and the text will be updated. Users must visit the web page before receiving the service to check current information.

1- DEFINITIONS

BHLC Medical Tourism: In this text, it will be referred to as the “Company”.

Client: The person who applies to the company for health tourism.

Health Service Provider: Doctor or Health Institution.

Health Service Package: Hotel, Transfer, Interpreter, Insurance, etc. (Depending on the content of the package; the service contract received may vary.)

Treatment: All medical treatments and surgeries decided by the Client as a result of their preference and request.

2-GENERAL PROVISIONS:

The Company is obliged to mediate the treatments to be provided by the Health Service Provider chosen by the Client, to facilitate the transactions for the Client and to organize and meet all needs such as accommodation, transfer and translation (including some or all of these needs but not limited to these services) during the process in which the Client will receive the health service.

The responsibility for the medical treatment and surgeries received by the Client belongs entirely to the Client and the Health Service Provider chosen by the Client and from whom the Client receives the service. The Company has no authority or responsibility regarding the treatment and surgery processes. The nature of the service provided is an intermediary service; it is aimed at ensuring that the medical travel is carried out more easily with the Health Service Packages offered.

The Company does not operate or control the health service facility preferred by the Client or the service provided by them. The Company is not a guarantor of the Health Service Provider preferred by the Client. The liability provisions regarding any malpractice or complication caused by the Health Service Provider create a contractual relationship between the Health Service Provider from whom the service is received and the Client. There is nothing binding or responsible for the Company.

The Client is responsible for ensuring that the personal health information he/she transmits to the Company for the health service package is accurate and up-to-date. The Company has no obligation to investigate the accuracy of the data sent by the Client to the Company. The healthcare service provider will first physically examine the Client to determine whether there will be a discrepancy between the images, videos and relevant test results received from the Client and transmitted to the relevant healthcare service provider by the Company and the healthcare service package selected by the Client. If the results obtained as a result of the examination require different treatments, the Company may make changes to the services and service packages to be provided to the Client. The Company has no responsibility at the stage of medical determinations and diagnoses to be made.

Treatment packages include the number of nights of hospital stay evaluated based on the information provided by the Client and this number is specified in the Offer and/or Travel Program. In cases where more accommodation is required than specified in the treatment package, additional nights will be charged to the client at the current prices.

In cases where the treatment plan needs to be revised by the Health Service Provider as a result of a physical examination or due to the results of the examinations; the Client may choose not to continue the treatment. In these cases, the Client is reimbursed after the expenses incurred up to that point, the costs related to tests and consultations are deducted from the total health service package price. The Company is not obliged to refund the accommodation, travel and transfer expenses it has provided to facilitate the receipt of the service.

The Client declares and accepts that he/she will comply with the rules of the institutions from which he/she receives the service, and will respect the life, property and peace of third parties for all kinds of services (facility, agency, transportation vehicle authorities, services purchased from insurance companies, etc.) he/she will receive through the Company. Otherwise; the Client accepts that the institution that provides/will provide the service may refrain from providing the service for a justified reason and that he/she has no right to return the service.

The Company will inform the Client of the necessary information regarding the healthcare service package preferred by the Client prior to the planned travel. The necessary information that the Company is obliged to inform the Client is as follows:

Name and contact information of the treatment provider.

Information included in the accommodation service (hotel and other information included in the service.)

Contact information of the host or interpreter who will assist the Client in meeting their translation needs during the travel.

Information of the driver and greeter who will meet the Client upon landing at the airport of the city where the Client's chosen treatment will be applied.

Date and time information of any procedures required by the treatment to be performed.

Cost of the treatment package.

At the time of registration, at least 10% of the total package service fee is paid as a down payment. The remaining balance must be paid one day before the start of the travel, at the latest, before the start of the treatment. If the specified payments are not made within the aforementioned periods, the treatment will not start, the payment corresponding to 10% of the total service fee paid by the Client at the time of registration will be deemed to have been paid to the Company as a termination compensation and the Client will not claim any rights regarding this payment.

The Company is not responsible for third party services such as hotels, it is responsible for the arrangement of these services.

The Health Service Provider will provide the Client with instructions and recommendations after the treatment. In the event that these instructions are not followed and repercussions arise due to lack of care, the health service provider is not held responsible. In such cases, no refund of the service fee received by any service provider is made.

3- CANCELLATION AND WITHDRAWAL

If you make a deposit electronically through the company's website, the client is deemed to have accepted the preliminary information form containing the terms and conditions and the distance sales contract.

Regarding the health service package they purchase, clients are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force.

If the client does not pay the service fee they purchased or cancels it in the bank records, the company's service obligation ends.

Despite having shown all necessary care, the company may cancel or postpone the trip due to adverse weather conditions, road obstacles, strikes, terrorism, fog, the possibility of war, unforeseen technical issues and all similar force majeure reasons that prevent the start or continuation of the planned trip. In this case, the Client has no right to compensation.

When the Client requests cancellation up to thirty days before the trip; The entire package price will be refunded to the Client after the mandatory and administrative expenses up to that stage are deducted. If the Client cancels the contract less than thirty days before the planned travel, the Client accepts and undertakes to pay 50% of the package price to the Company.

In cases where the Client's travel plan is made early and the ticket is purchased thirty days in advance; the 10% deposit received by the Company will not be refunded in the event of a cancellation.

In cases where a Package Program is made; date changes made by the Client are deemed as cancellation. In case of cancellation of the planned package, the expenses and administrative expenses incurred until the cancellation stage are the responsibility of the Client. The Client agrees to pay these expenses.

In the Promotional/Discounted Health Service Packages that the Company will create at certain periods, the Client does not have the right to cancel or change the package they have purchased. Deposit payments made for these packages during campaign periods will not be refunded.

The Company may, if deemed necessary, cancel the package offered to the Client, partially or completely, before the start of the service, provided that it notifies the Client. It may change the names of hotels (provided that they are of similar nature), transportation vehicles and their locations during the service. If the Client does not accept these changes and cancellations for justified reasons; it has the right to cancel its reservation and receive a refund for the unconsumed service fees.

4- CONFIDENTIALITY

The Company collects, processes and stores the data of the Clients as the data controller within the scope of the Personal Data Protection Law for the period stipulated in the relevant legislation.

The images of the Clients before and after the surgery may be used in the company's promotional campaigns and visuals after the necessary anonymization.

(You can access the Company's Personal Data processing policy and disclosure text on the company's website.)

5- JURISDICTION

The provisions listed in this text are valid in determining the relationship between the Client and the Company, and Turkish Law is applied for the issues not mentioned. Izmir Courts and Enforcement Offices are authorized for any disputes that may occur.

CLIENT

NAME-SURNAME-TITLE :

Address :

Phone :

E-mail :

INVOICE INFORMATION

Name/Surname/Title :

Address :

Phone :

Fax :

E-mail :

CONTACT US

BHLC HEALTH SERVICES AND TOURISM CONSULTANCY LIMITED COMPANY

Address: İsmet Kaptan, Şair Eşref Blv. Montreux Business Center 35/1k Floor 7 Apartment 84, 35210 Konak/İzmir

Phone: 0 (232) 766 44 46 Mail: info@bhlcmedical.com www.bhlcmedical.com